Replacement Policy

Your trust in themaczone.in is our priority.

We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Our 7-day replacement policy is designed to offer you peace of mind and support in case you encounter any issues with your order.

Conditions for Replacement

You may request a replacement within 7 days of receiving your order under the following conditions:

  • Product have any technical issue.
  • Product is damaged or defective.
  • Incorrect item is delivered.
  • Product is missing parts or accessories.
  • Product does not match the description on the website.

Note – In open boxes and refurbished items, accessories could be missing and the box could be changed. Every product condition is mentioned on the product details page, so please check before order.

Exclusions

The following situations are not covered by our replacement policy:

  • Damage caused by misuse, mishandling, or improper care.
  • Normal wear and tear of the product.
  • Products with tampered or removed serial numbers or tags.
  • If the seal of the product is opened and the product is not faulty.
  • If any part or accessory is missing from the product box.
  • We do not accept replacement in case of wrong selection made by customer.

Process for Requesting Replacement

To request a replacement, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order details, including order number and product information.
  3. Our team will guide you through the replacement process, which may include returning the item to us.

Timeframe for Replacement

Replacement requests must be made within 7 days of product delivery. Requests made after this timeframe may not be eligible for replacement.

Replacement Procedure

Technical Issues:  If you are experiencing any technical issues with the product, please inform us by call or WhatsApp. We will send you a Google Form on your WhatsApp, where you can fill out the form and share your issue with our technician. Our technician will call you within 24 hours. If your issue is not resolved by our technician, we will arrange for the reverse pickup of your shipment. If reverse pickup is not available at your location, you will have to ship your parcel to our address (we do not pay shipment fees). We will ship your ordered product within 24 hours of receiving your returned parcel. If the product you ordered is not available at that time, We will offer you a other option of products. If any other selected product has a higher price, you will have to pay the additional price of the product. If any other selected product has a lower price, we will refund the remaining amount to your bank account.

Other Issues: If you received any damaged, different, or missing accessory product, we will replace it, but you should have unboxing video or images of the parcel, and you have to escalate your replacement request within 48 hours after delivery. If you don’t have unboxing video, we will check packing video within 48 hours by our end and update with you that your esclation is rejected or selected and also we will share the video of packing with you.

Customer Responsibilities

To facilitate the replacement process, please ensure:

  • The product is returned in its original packaging and in the same condition as received.
  • All accessories, manuals, and promotional items are included with the return.
  • Necessary documentation, such as proof of purchase, is provided as requested.

Contact Us

If you have any questions or need assistance regarding our 7-day replacement policy, please contact our customer support team at +91 9987846354 or drop an email to support@themaczone.in

Note: We request that our customers not accept tempered or pre-opened packages and always record an unboxing video of the received package, as that is required by our shipping partner to investigate the delivery of packages with incorrect, damaged, or different products, or in the case of missing accessories.

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